FAQ – 32" Wall-Mounted Vending Machine (ZD-BGS-32-G)
1) What products can this machine sell, and how do I confirm the right lane setup to avoid jams?
Answer: This wall-mounted model uses spring cargo lanes (standard: 5 layers, 2 lanes per layer) and supports a maximum capacity of about 120 pieces (actual capacity depends on product size and packaging).
Action steps:
Send your product L × W × H and weight (including packaging).
Share photos of packaging (rigid box vs soft bag) and the largest size you plan to sell.
Ask for a recommended lane configuration before production; this is the best time to optimize fit and reduce vending errors.
2) What payment methods are supported for overseas markets, and what do I need to prepare for card payment?
Answer: The machine supports cash and credit card payment (config depends on your order).
Action steps for overseas card payment:
Confirm your country/region first (cashless availability depends on local payment service coverage).
Prepare business details for payment-provider onboarding (company name, address, settlement bank info).
Ensure reliable internet (Wi-Fi/LAN/4G) for the payment terminal and cloud reporting.
Tip: Many overseas deployments use a local payment provider terminal; choose the terminal based on your country’s acquiring bank and compliance requirements.
3) What network options does it support (Wi-Fi/4G/LAN), and how do I troubleshoot if online features don’t work?
Answer: The machine supports 4G, Wi-Fi, and LAN for overseas installation.
Action steps:
If you have stable wired internet at the location, use LAN for best reliability.
If Wi-Fi is used, ensure the router signal is strong at the machine position (avoid metal cabinet shielding and long distances).
If the location Wi-Fi is unstable, choose 4G (local SIM plan) for consistent connectivity.
Quick troubleshooting: Reboot router → reboot machine → test with mobile hotspot → switch to LAN/4G if Wi-Fi is weak.
4) Is age verification available, and what should overseas buyers consider for compliance?
Answer: Yes, an age recognition function can be selected (optional).
Action steps for overseas compliance:
Tell us your country/state and product category (rules differ for nicotine/vapes, alcohol, OTC medicine, etc.).
Confirm the required verification method (e.g., ID scan, face age-estimation, or both) based on local law and venue policy.
Prepare local compliance items: warning signage, privacy notice (what data is processed), and venue permission if required.
Note: Final compliance depends on the destination regulations and your deployment scenario (mall/store/hotel/public area).
5) What are the key specs, installation needs, and shipping considerations for international buyers?
Answer: Key specs include a 32-inch screen, size H47.24 × W25.591 × D11.024 in, weight 70KG, power 50W, and working temperature -10 to 50°C.
Action steps (installation + shipping):
Confirm the wall type and load capacity (solid wall is recommended for secure mounting).
Plan power outlet placement and network (LAN/Wi-Fi/4G) before installation day.
For international shipping, prepare import requirements (destination plug type, local electrical rules, and any required certificates requested by customs/venue).
On arrival, inspect packaging immediately and record photos/videos if any damage is found for claim support.
