Zhongda Smart is committed to providing reliable vending machine solutions, transparent order protection, professional technical support and responsive after-sales service.
International shipping terms: DDP (Delivered Duty Paid). Zhongda Smart handles delivery responsibilities according to agreed terms.
Standard production lead time is 10 working days after full payment, package size confirmation and graphic design approval.
Zhongda Smart provides a 1-year warranty from the machine receipt date when equipment is operated according to the official instruction manual.
During the warranty period, if any quality issue occurs, replacement spare parts will be provided free of charge.
Professional after-sales guidance and remote technical assistance are available for machine setup and operation.
Warranty service may become invalid if customers replace parts or modify the background management system without guidance from Zhongda Smart after-sales engineers.
Buyer should inspect the products immediately after arrival at the destination.
Product inspection should be completed within 5 days after delivery.
If any damage or quantity issue is found, buyers should provide photo or video proof promptly.
If no objection is raised within 5 days, the products are considered accepted without objection.
| Situation | Responsibility | Required Action |
|---|---|---|
| Internal damage with intact outer packaging | Seller Responsibility | Buyer must keep evidence and notify seller immediately for repair or replacement. |
| Package damaged during shipping | Shipping / Insurance Responsibility | Buyer should provide photos and claim documents to shipping agent or insurance company. |
| Delayed pickup over 30 days | Buyer Responsibility | Storage fees may apply at a daily rate of 3‰ of the total contract amount. |
| Delayed pickup over 60 days | Buyer Responsibility | Seller reserves the right to terminate the contract and retain compensation. |
The contract becomes effective after signatures and official stamps from both parties.
Buyers should sign and return the contract within 5 days.
Buyers are required to complete all payments in full according to the contract schedule.
All machines should be collected on time after testing videos and confirmation are completed.
Zhongda Smart provides a one-year warranty from the date the machine is received by the customer.
Yes. Free replacement spare parts will be provided if machine issues occur under normal operation conditions.
Customers pay 50% deposit before production and the remaining 50% after graphic design confirmation.
Production normally takes 10 working days after payment and design confirmation.
Please take clear photos or videos immediately and contact Zhongda Smart support as soon as possible.
Unauthorized replacement of parts or system modifications without Zhongda Smart guidance may void warranty support.
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