FAQ – Desktop / Countertop Vending Machine
1. Can this vending machine be customized with my brand logo and product layout?
Answer: Yes, logo and appearance customization is supported for overseas orders.
How to proceed:
Provide your logo file (AI / PDF / SVG recommended).
Confirm the product size (length, width, height) you plan to sell.
If you need a full sticker design, we can supply a machine template for your designer.
Customization usually does not affect machine performance and is completed during production.
2. What payment methods are supported for overseas markets?
Answer: The machine supports both cash payment and cashless payment for international use.
Cash: Coins and bills (configured according to your country).
Cashless: Credit/debit cards via payment terminals such as Nayax (Visa, Mastercard, Apple Pay, etc.).
Important notes:
Cashless payment availability depends on your country and payment provider approval.
Monthly service and transaction fees are charged by the payment provider directly.
Stable 2.4GHz WiFi or a 4G SIM card is required for card payments.
3. Do you offer international shipping and customs support?
Answer: Yes, we ship vending machines internationally by sea freight or air freight.
Shipping options:
Port-to-port shipping for buyers with local customs agents.
Door-to-door delivery (available in selected countries).
Buyer actions:
Confirm delivery address and preferred shipping method.
Prepare import clearance if required by your country.
Inspect the packaging upon arrival and record any damage immediately.
4. What is required to set up and operate the machine after delivery?
Answer: Setup is simple and does not require professional installation.
Step-by-step:
Place the machine on a stable countertop or desk.
Connect to power and turn on the machine.
Load products and test the dispensing motors.
Set prices through the system menu.
Activate cashless payment if equipped.
If online functions do not work properly, check WiFi strength or switch to a 4G SIM card.
5. What certifications, warranty, and support are provided for overseas buyers?
Answer: The machine complies with common international export standards.
Available certifications: CE, FCC, RoHS (depending on configuration).
Standard warranty: 12 months.
Lifetime technical support provided remotely.
If a part fails during warranty (non-human damage), replacement parts and remote guidance will be provided.
Tip: Always keep photos or videos of the issue to speed up after-sales support.
