Frequently Asked Questions (FAQ) – Eyelash Vending Machine
Q1: Can I customize the eyelash vending machine with my own logo and branding?
A: Yes. We provide free custom branding services, including logo placement and full exterior wrap design. You only need to send us your logo file and product size details, and our team will prepare the layout for approval before production. This helps you build a professional brand image for overseas markets.
Q2: Does the machine support credit card and contactless payments internationally?
A: Yes. Our vending machines can be equipped with Nayax card readers, supporting Visa, Mastercard, Apple Pay, and Samsung Pay. The payment system connects directly to your bank account, so customer payments are deposited automatically. Please note: Nayax service requires a monthly fee (around $10/month) plus small transaction fees per sale.
Q3: What is the shipping process for overseas buyers? Do I need to handle customs clearance?
A: For most countries (such as the USA), we offer DDP door-to-door delivery service. This means shipping, customs clearance, and import duties are already included, so you do not need to handle customs paperwork. The machine can be shipped directly to your mall or business address with ZIP/postal code provided.
Q4: What is the production lead time and delivery time after placing an order?
A: Standard production takes about 5 days after confirming the design. Overseas door-to-door shipping usually takes around 60 days by sea. In total, you can expect to receive the machine in approximately 65 days. Faster delivery options (about 45 days) are also available upon request.
Q5: What warranty and technical support do you provide for eyelash vending machines?
A: We provide a 12-month warranty and lifetime technical support. If any parts fail under normal use (non-human damage), we will supply replacement parts and provide video guidance for repair. Each machine also includes a user manual, making it easy for overseas customers to operate and maintain.
